Q & A

      • Do you offer a discount when I book on your website?
        We offer the early-reservation discount, long-stay discount only by booking on our website.
        Please check it. We provide the staying plan of the lowest price on the same condition even if we compare it with any reservation site in the official site.
      • Can I leave the luggage before check in and after check out?
        Of course we will keep your luggage until check in.
      • Can you make early check-in or late check-out?
        It depends on the situations. Please contact us in advance.
      • Can the children stay at your accommodation?
        Yes, they can. Children under the age of 12 can be accommodated without a fee. (The suite room cannot accommodate children under the age of 13) Children over the age of 13 counts as an adult
      • Can I send my luggage in advance?
        It is possible. Please send it to the following address.
        Murakamijuu Bld. 194 Sendo-Cho Shijo-Sagaru Kiyamachi-Dori Shimogyo-Ku Kyoto, Japan 600-8019
        Tel: 075-353-0802
      • Could you please ship my luggage?
        It’s possible. We will charge shipping fee.
      • Is the Internet free?
        You can use free wi-fi in the building.
      • Is there a smoking room?
        For only Deluxe Room and Suite Room, you can smoke at the balcony.
      • I will stay on an anniversary, could you help me to prepare flowers or cakes etc?
        We are happy to help you to prepare anything for your wishes so that it will be a nice anniversary.
      • Is there a place to store valuable items?
        There is a safety box in the room.
      • Is there a curfew?
        No there isn’t. For the security reason, the entrance on the 1st floor is locked from 12am to 9am. You can enter by your room key.
      • Is it possible to stay with the pet (dogs or cats)?
        We apologize that we don’t accept it. Of an assistant dog staying is possible. In the case of a reservation, please inform it
      • Could you keep the message for us during the stay.
        Yes, we do. Please feel free to ask the reception.
      • Is there a parking lot?
        Yes, there is a parking lot adjacent to the building. Our guest can use it 1,500JPY per night(including tax).
        Because there is a limit, please refer to the size of the car with can park beforehand.